the electric bicycle store.com offers the following Returns Policy:

Return Merchandise Authorization (RMA)

1.     Before returning any item, you must contact our Technical Support Department for a Return Merchandise Authorization number (RMA). Please have your Item Number and Invoice Number available. Technical Support business hours are Mon-Friday 8am-5pm eastern standard time, 954-565-0562

2.     All returns must have an RMA number issued prior to acceptance of returned product returned. You will be expected to complete an RMA form only after you have received an authorization number from our Technical Support Department. Technical Support Rep. will send you the RMA form either through fax or email. RMA forms should be completed in the entirety to insure prompt service.

3.     RMA shipments received MUST have an RMA number clearly visible on outside of the package and include a packing list with a copy of the original invoice or it may be refused, unopened and returned. Shipping charges are not refundable.

4.     The RMA Returns must be returned to the electric bicycle store.com within ten (10) days after the RMA number has been issued. Returns made after this period will be subject to a fifteen percent (15%) restocking fee.

5.     All Returns MUST BE PACKAGED IN IT”S ORIGINAL BOX AND PACKAGING MATERIAL THAT IT WAS RECEIVED IN. Should the product be returned tothe electric bicycle store.com and is received without it’s original box and packaging, your warranty will be voided.

6.     The RMA Return must be an the electric bicycle store.com product, the same product specified on the RMA form. Otherwise the RMA will be void and product will be returned.

7.     The item returned must be packed in original condition including packaging, documentation, manuals, and accessories. Returns that do not include all the accessories may be returned to the customer or charged on a per item basis. No exchanges will be authorized for any packages returned without an RMA number from the electric bicycle store.com. The customer assumes responsibility for product until received, shipping via an insurable carrier is recommended. Any unauthorized shipping charges will be billed to the customer or shipment will be refused.

8.     Manufactures will provide replacements for all units found to be defective due to materials or workmanship. All returns will be processed after they arrive in our warehouse and will be fully inspected before an exchange is issued. The customer will be notified of the finish status of the product before it is returned.

9.     Any product found to be damaged through misuse, abuse or negligence is not eligible for warranty replacement.

10.  If, upon customer receipt, the package is found to be damaged or tampered with, the customer must immediately notify the electric bicycle store.com within five (5) days. the electric bicycle store.com will then file a freight damage claim with the carrier involved.

11.  Under normal operation, RMA Returns will be repaired/replaced with new parts within 10 days after receipt to the electric bicycle store.com then returned to customer.

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